HOTLINE SERVICE WITH TICKET
BBM HT Service was born to optimize the intervention management, guaranteeing several benefits to the customer who signs one of the bundles
BBM HT works with tickets, that is to say the reporting of a problem or an assistance request. Those who pick one of the BBM HT bundles can choose between several media (phone, email, Whatsapp, skype) to open a ticket.
What are the advantages of the BBM HT bundles?
Remote connection for troubleshooting
Guaranteed response time within 120 minutes*
Priority assistance compared to customer without HT
Special hourly rates depending on the bundle
Which are the HT bundles?
Interventions with HT contract are measured in half hours and not in full hours, as normal intervention
With HT contract : 25 minutes = 1 half hour; 70 minutes = 3 half hours
without HT contract: 25 minutes = 1 hour of intervention; 70 minutes = 2 hours of intervention