BBM HT

HOTLINE SERVICE WITH TICKET

BBM HT Service was born to optimize the intervention management, guaranteeing several benefits to the customer who signs one of the bundles

BBM HT works with tickets, that is to say the reporting of a problem or an assistance request. Those who pick one of the BBM HT bundles can choose between several media (phone, email, Whatsapp, skype) to open a ticket.

What are the advantages of the BBM HT bundles?

Remote connection for troubleshooting

Guaranteed response time within 120 minutes*

Priority assistance compared to customer without HT

Special hourly rates depending on the bundle

Do you want to receive more information on the BBM HT service?

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*If the request is sent within the hours specified in the contract

Which are the HT bundles?

Nome
Descrizione
HT 100
100 prepaid Tickets corresponding to a max of 100 HT intervention of 30 minutes each (50 hours), to be used within 12+3 months from the contract signing date.
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HT 50
50 prepaid Tickets corresponding to a max of 50 HT intervention of 30 minutes each (25 hours), to be used within 12+2 months from the contract signing date.
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HT 30
30 prepaid Tickets corresponding to a max of 30 HT intervention of 30 minutes each (15 hours), to be used within 12+1 months from the contract signing date.
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Interventions with HT contract are measured in half hours and not in full hours, as normal intervention
With HT contract : 25 minutes = 1 half hour; 70 minutes = 3 half hours
without HT contract: 25 minutes = 1 hour of intervention; 70 minutes = 2 hours of intervention

    Do you need more info?

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